What Our Clients Say About Us

Saying goodbye is never easy. Let US HELP.

Gentle Waters Pet Cremation treated our boy with respect from the time he passed up until he was returned to us at home. We were so thankful to have had Our Pet’s Goodbye put our Bear to sleep, and to take him away for cremation with Gentle Waters. It was a great comfort to discuss his cremation with Nicola before he passed, and to see her afterwards to collect his ashes. 

Bear Dog was a bubbly boy, with the most overwhelming love of tennis balls. He kept our family company for over 15 years, and he now finally lays in peace.

Thank you - Sherryl, Mike, Sam, and Georgia

Thank you Michelle from Gentle Waters for respecting our angel and making this process as smooth as it can be.  Thank you for respecting our girl and bringing us comfort during a devastating time.  We cannot recommend Gentle Waters enough. 

Thank you, Jess & Josh

I can’t thank Michelle enough… Her calm and compassionate manner made me feel safe and comfortable knowing that she would take care of my beautiful Griff.

Her communication with me and the updates have got me through one of the hardest times of my life.

Michelle, you are a beautiful human and thank you for taking amazing care of my beautiful boy.

Emm Connor

Michelle, your compassion and kindness made the ordeal of the sudden loss of our beautiful beautiful boy just a little less painful. Knowing whilst he was in your care, the respect and love you showed for him, was so appreciated.

Thank you, Karen & Ian

On the 20th of November our hearts broke as we had to say goodbye to our Indy Cat who was coming up 14 years old.  Handing what feels like your whole world wrapped in a blanket over to the vets was excruciating.  Being our first ever time losing a pet we had no idea what to expect when it came to cremation, however the vets told us that Gentle Waters Pet Cremation was incredibly loving, respectful and dignified.  Within a few hours I received a text message from Michelle who filled her messages with beautiful emojis and information she had our precious Indy girl safely with her.  Her empathy and love through texting and answering any questions I had meant in a time we were in so much pain we had some form of comfort.  Their diligence with telling us a time she would be ready and seeing it through was perfect and I even received a message from her before the vet that Indy was ready to be picked up.  It is a heart destroying situation to think you are picking up your loved one in a box, however when we collected Indy her ashes were inside a beautiful white tube, covered in black paw prints, with her name and a charm saying love my cat on a gorgeous twine rope.  It lifted a huge amount of weight off of us seeing this, knowing they had put care, love and detail into Indy exactly as we had done for 14 years.  Thank you Gentle Waters Pet Cremation.  We will never forget what you have done for us in a time we are so lost, and especially Michelle who has found her calling in helping family’s like us when we need support the most.

Thank you, Ally & Family


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